FAQ's

Thanks for visiting our FAQ page!  Here our some FAQ's that might help you:

  1.  How are items shipped?   We ship utilizing USPS with tracking.Please visit our shipping policy page for more information.
  2. When will my item(s) get to me?  Please wait at least 3-5 business days to get your package after it has left our warehouse. 
  3. How do I cancel an order?  We aim to process orders same day. We do not allow the cancelations of orders. If you purchased the wrong size or color, please contact us as soon as possible. If you have not received a shipping email, our Customer Service Team will be able to make the changes necessary. 
  4. Are your sizes true to size? All of our clothing is Handpicked for Nyssas Collection and is true to size. If an item is picked for Nyssas Collection and it will need to be sized up or down, it will be written in the product description. If you have questions regarding any item prior to purchase, please contact us.
  5. Do you give refunds? No, unfortunately we do not. Items can we returned for store credit only. Please visit our return policy page for more details.
  6. Can I call to order?  No, we do not offer call to order.
  7. Do you hold Items? No, unfortunately not. We have a high turnover of product so we cannot hold items. If you are unsure about purchasing because of the fit, or have questions, please contact us. 
  8. How do I track my order? Once your order has been shipped you will be email and/or text with your tracking information. Please allow 24-48 business hours for your shipment details to update with USPS. 
  9. I received a damaged item. What should I do? In the event that you receive a damaged item, please contact us as soon as possible and provide a photo of the damaged item. If applicable, we will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.
  10. Why was my order canceled? Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. If your order is flagged as fraudulent, your order will be cancelled immediately.

If you still need additional assistance, please contact us.